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Refund policy

DiamondDecals Returns Policy

At DiamondDecals, we strive to provide our customers with high-quality, customized decals and stickers that meet your unique specifications. As each order is meticulously crafted and made to order, we want to ensure your complete satisfaction with your purchase. Please take a moment to review our returns policy.

No Returns for Custom Orders: Given the personalized nature of our products, we regret to inform you that we do not accept returns for items that have been made to order. We understand the importance of accuracy in fulfilling your specific requirements, and each decal is crafted with precision to meet your individual preferences.

Replacement for Damaged Items: While we take utmost care in packaging and shipping your orders, we recognize that unforeseen circumstances may lead to the rare occurrence of items being damaged during transit. In the event that your order arrives damaged, we are more than happy to assist you with a replacement.

Steps to Request a Replacement: If you receive a damaged item, please follow these steps to request a replacement:

  1. Contact us within 7 days: Notify us of the damage within 7 days of receiving your order. You can reach out to our customer service team on our social media channels. Instagram here and Facebook here.

  2. Provide Order Details: To expedite the process, please include your order number and clear photographs of the damaged item in your communication. This will help us assess the extent of the damage and streamline the replacement process.

  3. Replacement Confirmation: Once we receive your request and assess the damage, we will confirm the replacement and provide further instructions for the return, if necessary.

  4. Return Shipping: If a return is required, we will cover the shipping costs for the damaged item's return and the replacement item's shipment.

Customer Satisfaction Guarantee: Our commitment is to ensure your satisfaction with our products and service. If you have any concerns or questions about your order, please do not hesitate to contact us. We appreciate your understanding of our returns policy, designed to maintain the integrity and uniqueness of our custom-made products.

Thank you for choosing DiamondDecals. We look forward to serving you and providing you with exceptional custom decals and stickers.

Sincerely,

The DiamondDecals Customer Service Team